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Contact Services driven to provide excellent services
RMA offers a highly comprehensive Contact Service that is at the very heart of customer relationship management. RMA’s Contact Services encompasses Call Centre, Case and Email Management, Mailroom Services as well as Courier Services.
Elevate your business through RMA’s contact service agents, who are driven to provide excellent customer service with a positive attitude, adaptability and timely deliverance.
RMA’s call agents are trained with advanced, effective, and efficient customer interaction skills and techniques. With a thorough understanding of the nature of your business, RMA ensures to deliver the best experience to your customers every time.
Case and Email Management
Email is pervasive across all aspects of all businesses and has become highly business-critical, especially in ensuring effective communication. Similar to other forms of business information and documentation, email must be included as part of the organizational standards of addressing information and documents.
Optimizing mailroom related procedures, RMA offers mailroom management as an all-round solution, which includes saving cost and being environmentally friendly and is geared towards Clients’ requirements. Our mailroom services improve quality service levels and guarantee reliable operations.