Professional Contact and Managed Services Singapore

Flexible workforce and managed solutions tailored for modern business needs.

MANAGED SERVICES OUTSOURCING WITH RMA GROUP

We at RMA Group offer a single established point of support for your outsourced services, be it accounting services or IT infrastructure management. Our core competencies are founded on industry-proven best practices that ensure fast and efficient turnaround time for information, queries and requests.

MANAGED SERVICES OUTSOURCING WITH RMA GROUP

ISO CERTIFIED MANAGED SERVICES

Our Managed Services solution lets you outsource different business functions to our team of professionals.

CONTACT SERVICES

CONTACT SERVICES

We provide a highly comprehensive contact service that is the very heart of customer relationship management. Our services encompass:

  • •Call centre outsourcing
  • •Case and email management
  • •Mailroom services.
PAYROLL SERVICES

PAYROLL SERVICES

RMA has developed a comprehensive payroll system and to handle all aspects of payroll processing. Our payroll processing services include:

  • •Managing the employees’ statutory contributions and taxes
  • •Maintaining the payroll file of each employee
  • •Computing and reimbursing claims
  • •Providing pay slips
  • •Processing increments and bonuses
  • •Providing payroll reports for our client’s review.
SURVEY AND MARKET RESEARCH SERVICES

SURVEY AND MARKET RESEARCH SERVICES

We at RMA Group provide effective consumer and business-to-business surveying services in formats that allow you to make quick and accurate decisions. Our surveying services:

  • •Face-to-face surveys
  • •Telephone surveys
  • •Intercept surveys
  • •Web surveys
  • •Customer satisfaction
  • •Mystery shopping
  • •Loyalty and feedback surveys.

Why Outsource With RMA Group?

Unlock round-the-clock service excellence, operational flexibility, and institutional stability.

INDUSTRY AND DOMAIN EXPERTISE

INDUSTRY AND DOMAIN EXPERTISE

Our certified professionals have deep cross-industry and domain specific expertise around various facets of accounting, finance and IT functions with a proven track record with some of the leading fortune 500 companies.

IT AND SUPPORT CAPABILITIES

IT AND SUPPORT CAPABILITIES

We guarantee high system uptime, quick helpdesk response times and resolution targets. With proactive monitoring systems and alerts, we swiftly resolve problems with our fast and responsive services.

CUSTOMER SATISFACTION-DRIVEN CUSTOMER SERVICE

CUSTOMER SATISFACTION-DRIVEN CUSTOMER SERVICE

Our dedicated customer service agents at RMA Group can quickly resolve your customers' queries with the highest level of service quality. Furthermore, add value to your brand by maximising revenue and overall client satisfaction.

Our BPO Clients

We have the privilege of delivering mission-critical outsourcing solutions for leading multinational corporations and public sector institutions.

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Partner With Us

Speak to RMA Group about your BPO needs

To discuss how our services can help your business, don’t hesitate to get in touch. You can contact us online or call us, leave us a message and we’ll get back to you ASAP.

Our Other Leading Business Process Outsourcing Services

Digitalisation & Transaction Processing Services

Digitalisation & Transaction Processing Services

RMA Group delivers enterprise-grade document conversion, high-volume indexing, intelligent OCR data capture, and customized workflow automation. We handle mission-critical document workflows for leading banks, government agencies, and healthcare institutions across Singapore with uncompromised data integrity.

Manpower & Employer Services

Manpower & Employer Services

Backed by over 38 years of talent acquisition leadership in Singapore, RMA provides agile contingent workforce management, permanent recruitment, payroll administration, and Employer of Record (EOR / PEO) services that scale dynamically with your business needs.

Transformation Services

Transformation Services

RMA Transformation Services bridges traditional enterprise operations with next-generation smart technology. From contactless AI visitor management to automated robotic bots and custom software, we engineer future-ready digital workflows tailored to corporate scalability.

Professional Contact and Managed Services Singapore | RMA Group Singapore | RMA Group